Terms of Use

Last updated: April 2, 2026

These Terms of Use ("Terms") govern your access to and use of the IncentivIQ platform, website, and related services (collectively, the "Service") operated by Deacon Hill, LLC (dba IncentivIQ) ("IncentivIQ," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility and Accounts

• You must be at least 18 years old and have the authority to enter into these Terms on behalf of yourself or your organization.
• You are responsible for maintaining the security of your account credentials and for all activity under your account.
• Each account belongs to a tenant (your organization). The account administrator is responsible for managing users, roles, and permissions within the tenant.

2. Description of Service

IncentivIQ is an incentivized B2B meeting platform that enables businesses to run campaigns offering gift card incentives for qualified sales meetings. The Service includes:

• Campaign creation and management.
• Hosted landing pages with prospect qualification surveys.
• Meeting scheduling via connected calendars and meeting platforms.
• AI-powered meeting recording, transcription, and quality analysis.
• Gift card reward fulfillment for qualified meetings.
• CRM synchronization and revenue attribution.
• Managed LinkedIn advertising campaigns (executed by IncentivIQ on behalf of the customer).
• Full-funnel reporting and analytics.

3. Subscription Plans and Fees

3.1 Platform Subscription

Access to the Service requires a paid monthly subscription. Current plans are Starter, Growth, and Scale, as described on our website. We may update plan features and pricing with 30 days' notice to existing subscribers.

3.2 Per-Meeting Fee

A fee is charged per verified qualified meeting. This fee is billed monthly in arrears and is separate from your subscription.

3.3 Campaign Budgets

Campaign budgets are prepaid service credits for campaign execution, including advertising spend and gift card rewards. Campaign budgets are:

• Non-refundable prepaid service credits (goodwill exceptions may be considered case by case at our sole discretion).
• Non-transferable between tenants or campaigns unless approved by IncentivIQ.
• Used to fund LinkedIn advertising spend (managed by IncentivIQ) and gift card reward fulfillment.

3.4 Payment Processing

Payments are processed through third-party payment providers. Subscriptions and smaller campaign budgets are processed through our merchant of record. Larger campaign budgets may be processed via ACH bank transfer. All payment methods are offered at the same price with no surcharges.

4. Managed Media Services

IncentivIQ manages LinkedIn advertising campaigns on your behalf from our own advertising accounts. You understand and agree that:

• IncentivIQ controls campaign execution, targeting, creative, and optimization.
• Advertising spend is drawn from your prepaid campaign budget.
• LinkedIn ad delivery is subject to LinkedIn's own policies and auction dynamics. Actual spend may vary slightly from allocations due to auction overdelivery.
• IncentivIQ does not guarantee specific advertising results, click volumes, or meeting volumes.

5. Meeting Recording and AI Analysis

When recording is enabled for a campaign, IncentivIQ uses a third-party meeting bot to record and transcribe meetings booked through the platform. You acknowledge and agree that:

• Prospects are informed of recording on the landing page, in the confirmation email, and by the meeting bot upon joining.
• You are responsible for ensuring that meeting recording complies with applicable laws in your jurisdiction, including consent requirements.
• Transcripts are analyzed by AI to assess meeting quality, engagement, and qualification. AI-generated assessments are used alongside seller reviews to determine reward eligibility.
• Full transcripts are deleted 72 hours after analysis. Only a brief AI summary and quality score are retained.
• You may disable recording on a per-campaign basis.

6. Reward Fulfillment

• Gift card rewards are issued to prospects who complete a qualified meeting as determined by the combination of seller review and AI analysis.
• When the seller and AI agree a meeting was qualified, rewards are sent automatically. When they disagree, the reward is held for admin review.
• Rewards are limited to one per unique email address across all campaigns unless otherwise configured.
• Rewards are funded from prepaid campaign budgets. If the reward allocation is exhausted, reward fulfillment is paused until additional budget is funded.
• IncentivIQ reserves the right to hold or cancel rewards in cases of suspected fraud, abuse, or meetings that do not represent a genuine business conversation.

7. Compliance Responsibilities

You are responsible for ensuring that your use of incentivized meeting campaigns complies with all applicable laws and regulations, including but not limited to:

• Anti-bribery and anti-corruption laws (including the U.S. Foreign Corrupt Practices Act and UK Bribery Act) when targeting prospects in regulated industries or government roles.
• Healthcare regulations (including the Anti-Kickback Statute) when targeting healthcare professionals or organizations.
• Government gift rules (including 5 CFR 2635) when targeting federal, state, or local government employees.
• Financial services regulations (including FINRA Rule 3220) when targeting employees of regulated financial firms.
• Data privacy laws (including GDPR, CCPA, and applicable state privacy laws) regarding the collection and processing of prospect personal information.

IncentivIQ provides compliance safeguards including industry flags, domain-based prospect flagging (.gov, .mil, .edu detection), reward holds for flagged prospects, and exportable audit trails. These safeguards are tools to assist your compliance efforts, not a substitute for your own legal review. IncentivIQ does not provide legal advice.

8. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law.
• Submit false or misleading information through the platform.
• Attempt to manipulate meeting quality assessments or reward eligibility.
• Use the Service to target individuals who are legally prohibited from accepting incentives.
• Reverse engineer, decompile, or attempt to extract the source code of the Service.
• Interfere with or disrupt the integrity or performance of the Service.
• Share account credentials or allow unauthorized access to your account.
• Scrape, harvest, or collect data from the Service by automated means.

9. Intellectual Property

• The Service, including its software, design, features, and content, is owned by IncentivIQ and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service.
• Data you submit to the Service (prospect data, campaign content, etc.) remains your property. You grant IncentivIQ a limited license to process this data as necessary to provide the Service.
• AI-generated meeting summaries and quality assessments are part of the Service output and may be used by you within the platform.

10. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect personal information. Prospect data collected through your campaigns is your data; IncentivIQ processes it on your behalf.

11. Third-Party Integrations

The Service integrates with third-party platforms including CRM systems, calendar providers, meeting platforms, and payment processors. Your use of these integrations is subject to the respective third-party terms and privacy policies. IncentivIQ is not responsible for the availability, accuracy, or functionality of third-party services.

12. Disclaimers

• The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory.
• IncentivIQ does not guarantee any specific results from campaigns, including meeting volumes, prospect quality, pipeline generated, or revenue attributed.
• AI meeting analysis is an automated assessment tool. It may produce inaccurate results. Final reward decisions should involve human review.
• IncentivIQ is not a law firm and does not provide legal, tax, or regulatory advice. Compliance safeguards are informational tools, not legal guidance.

13. Limitation of Liability

To the maximum extent permitted by law, IncentivIQ's total liability for any claims arising from or relating to the Service is limited to the amount you paid to IncentivIQ in the 12 months preceding the claim. IncentivIQ is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, regardless of the theory of liability.

14. Indemnification

You agree to indemnify and hold harmless IncentivIQ and its officers, employees, and agents from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any law or regulation, including compliance obligations related to incentivized meetings.

15. Termination

• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
• We may suspend or terminate your access for violation of these Terms, non-payment, or at our discretion with 30 days' notice.
• Upon termination, your access to the Service will end. Campaign budget credits are non-refundable. You may request an export of your data within 30 days of termination.

16. Changes to These Terms

We may update these Terms from time to time. We will notify registered users of material changes by email or through the platform at least 30 days before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Service will be resolved in the state or federal courts located in Colorado.

18. Data Processing

When you use IncentivIQ to collect prospect data through campaigns, you are the data controller and IncentivIQ acts as your data processor. We process prospect data only as necessary to provide the Service and in accordance with your instructions.

Processing obligations

• We process prospect data solely to provide the Service as described in these Terms.
• We maintain appropriate technical and organizational security measures.
• We do not use prospect data for our own purposes beyond providing the Service.
• Our sub-processors are listed in our Privacy Policy and we will notify you before adding new ones that handle prospect data.

Data on termination

Upon termination of your account, we will:

• Make your campaign and prospect data available for export for 30 days after termination.
• Delete all prospect data from our systems within 90 days of termination, except where retention is required by law.
• Delete meeting transcripts immediately (transcripts are retained for only 72 hours during active use).
• Retain anonymized, aggregated analytics data that cannot be linked to individual prospects.

If you need a formal Data Processing Agreement (DPA) for your organization, contact us and we will provide one.

19. Contact Us

If you have questions about these Terms, contact us at:

Deacon Hill, LLC (dba IncentivIQ)
[legal@incentiviq.co]